At Setu Card, we prioritize our customers’ satisfaction. While we take great care in providing top-quality products, we understand that sometimes issues may arise.
Here’s our detailed policy on refunds and cancellations:
Eligibility for Refund
To qualify for a refund, a receipt or proof of purchase in the form of an order number is required.
Your order should not have been delivered according to the carrier’s tracking information for eligibility.
Damaged Products & Replacements
If your product arrives scratched or damaged, you may be eligible for a replacement. Photo proof within 24 hours of delivery is a must.
If the product doesn’t adhere well to a case or phone, a replacement product might be the solution, not a refund.
For activation or compatibility issues, initially contact support@setucard.com. If the problem persists after getting a replacement, then a refund is possible.
Refund Processing
Refunds will be processed to the original payment method.
The processing time can range from 2-4 days, depending on the banking institution.
Warranty & Discounts
Products damaged or losing adhesive within 30 days of delivery qualify for a free replacement.
For damages after 30 days but within one year, discounts are available on new orders based on the time since delivery.
Cancellations
We currently do not support order cancellations once the order is placed and confirmed.
Late or Missing Refunds
If you haven’t seen a refund yet, check with your bank or credit card company. It might take a while before your refund is officially posted.
If you still don’t see the refund, email us at support@setucard.com.
Sale Items & Exchanges
Only regularly priced items can be refunded. Sale items are non-refundable.
We do not currently support exchanges.
No Refund Situations
We do not offer refunds for buyer’s remorse or if the product has been delivered as described and is free from defects.
Contact Us
Should you have further queries, feel free to reach out at support@setucard.com.