At Setu Card, we prioritize your satisfaction. Though we’ve poured love and meticulous precision into each card, we understand that sometimes things might not be as expected. Here’s what you need to know about our return process:
Return Window
While we generally do not accept returns, exceptions are made under specific circumstances. If your product arrives damaged or has a manufacturing defect, you must report it to us within 24 hours of delivery to be eligible for a replacement.
Return Requirements
To initiate a potential return:
Proof of Purchase: You must provide a receipt or order number as proof of purchase.
Condition of Product: We require a photograph of the damaged or defective product to assess the claim.
Activation Issues: If you’re having trouble activating your Setu Card or facing compatibility issues, reach out to our team at support@setucard.com for assistance.
Process of Return
Report the Issue: Begin by sending an email to support@setucard.com with your proof of purchase and a description of the problem.
Assessment: Our team will assess the claim and guide you through the next steps.
Replacement or Refund: If your return is approved, we’ll offer a replacement. Refunds are given only under specific conditions, as outlined in our Refund Policy.
Note: We do not accept exchanges, and sale items are not eligible for return or refund.
Shipping Information
Since we generally do not accept returns, no return shipping is required unless directed otherwise by our support team.